![]() ![]() ![]() There are services like this that exist–HubSpot and Salesforce, to name two–but Wall sees Mia as standing apart. “Mia automates that process, keeps track of every customer, prospective customer, and taps into email and transaction data, so there’s a perfect customer record that’s cross-referenced and always up to date.” ![]() “A lot of businesses have to upload all their own customer information, which is a lot of manual work,” said Wall. Mia, Wall said, will be able to help businesses without a sales team–which is the majority of businesses. Hiring kit: UX specialist (TechRepublic Premium)Īccording to Stuart Wall, founder and CEO of Signpost, Mia will “use AI to drive better results.” The software, which draws on a data set of 15 million transactions, aims to change how businesses will interact with consumers by tailoring efforts to specific customers. Gartner: Top trends that will impact tech providers through 2025ĭespite predicted growth, semiconductor industry requires transformation in 2023 On Wednesday, Signpost, the Google-backed startup, announced that it will join the fray by unveiling its own AI business tool–a marketing platform called Mia. Whether it’s by managing email correspondence, helping provide customer service, or finding the ideal job candidate, AI is becoming integral to the way companies do business. Mia, an AI software tool launched on Wednesday by Google-backed startup Signpost, offers a way for businesses to tailor messages to local customers. I am now changing my passwords so they cant hack into my accounts any more.How Signpost’s new AI tool Mia could help businesses better understand and target customers So I just had to change it back today again. I changed my phone number back on yelp and google, and I just found out today that they changed it back to the signpost genereated number, and I didnt know they did that. I emailed them why I was not going to pay them anymore and they ignore me. SO I just ignore their emails now asking for payments. Basically, she said i would have to undo the changes myself, and I would have to go through the email list and delete the emails i didnt want on there! So I was supposed to spend hours going through 3,000 + emails to see which ones were spam emails and which ones were my actual clients!! ![]() The account manager did not agree to undo the changes signpost had done. And sure enough, the day that that payment did not go through, I got a phone call. Then I cancelled my credit card so they couldnt get another payment. I did not get a call, a few days later I got an email back says nothing useful. I emailed signpost a few times telling them that i was not happy and that i needed them to undo everything they had done. Additionally, people who had opted out of getting emails from my business were now getting emails again. So it was a basically useless email list. They grew my email contact list like the sales guy said they would, however, the way they did it was by gathering all the emails from my gmail accounts, which means my email list consisted of loads of spam emails and emails that went to vendors like target, staples, amazon, no-reply, square, and they even put themselves on this email list. So then I got calls from these pre-existing clients asking why I did not tell them about the discount, and that they never got the "new client" deal when they were a new client. After signpost highjacked my accounts, and changed my business phone number posted on all internet sites (like yelp, google+, etc), I knew this was a bad idea, and then they sent out a "new client" deal out to all my existing clients, including clients who had an upcoming reservation already booked. She read from a script during every phone call, and she sounded like she could care less about my business. The account manager they assigned to us was completely apathetic. Immediately after we submitted payment, I knew we made a mistake. They spend all their efforts getting you to say yes (I said no a million times, but 5 phone calls later the sales guy got my business partner to say "ok"). ![]()
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